COMPETENT INSTITUTIONS / ORGANISATIONS


Ministry of the Interior (MUP)

Sarajevska cesta 41, 10 000 Zagreb

Phone: +385 1 4570 950

Fax: +385 1 4570 953

www.mup.hr / pitanja@mup.hr

Conducts administrative proceedings and carries out work related to the asylum application process. Provides information on the rights and obligations of persons who have been granted international protection and helps them to exercise their rights. Cooperates with other organisational units of this Ministry, governmental bodies, international and non-governmental organisations in the asylum procedure.


Ministry of Science and Education (MZO)

Donje Svetice 38, 10 000 Zagreb

Phone: +385 1 4569 000

Fax: +385 1 4594 301

www.mzo.hr

  • Conducts educational and training workshops and provides interested asylum seekers and their children with conditions for preschool, elementary and secondary education and education in the country and abroad

Ministry of Health (MIZ)

Ksaver 200a, 10 000 Zagreb

Phone: +385 1 4607 555

Fax: +385 1 4677 076

www.zdravlje.hr / pitajtenas@miz.hr

 Implements the measures to protect and improve health and to treat and rehabilitate patients; provides medical and psychological assistance and care and appropriate rehabilitation treatment at the Reception Centre for Asylum Seekers


Ministry of Demography, Family, Youth and Social Policy (MSPM)

Savska cesta 66, 10 000 Zagreb

Phone: +385 1 555 7111

Fax: +385 1 555 7222

www.mspm.hr / ministarstvo@mdomsp.hr

  • Ensures the right to housing and the right to social care to asylum seekers and foreigners under subsidiary protection within the competence of the Ministry, in accordance with the regulations regulating the social care of Croatian citizens

Ministry of Labour and Pension System (MRMS)

Ulica grada Vukovara 78, 10 000 Zagreb

Phone: +385 1 6106 835

Fax: +385 1 6109 638

www.mrms.hr / info@mrms.hr

 Performs activities related to labour relations, collective agreements, occupational safety, pension insurance system, labour market, employment and unemployment rights


Ministry of Economy, Entrepreneurship and Crafts (MINGO)

Ulica grada Vukovara 78, 10 000 Zagreb

Phone: +385 1 610 6111

www.mingo.hr / info@mingo.hr

  • Encourages entrepreneurial culture in society and the development of positive relations to lifelong learning in entrepreneurship for the growth and development of entrepreneurship and the increase in the rates of self-employment and employment

Ministry of Culture (MIN-KULTURE)

Runjaninova 2, 10 000 Zagreb

Phone: +385 1 4866 666

www.min-kulture.hr

  • Ensures conditions for inclusion and integration of asylum seekers and asylum holders into cultural and social life and encourages programs for cultural needs of Croatian people in other countries

Office for Human Rights and Rights of National Minorities of the Government of the Republic of Croatia (ULJPPNM VRH)

Mesnička 23, 10 000 Zagreb

Phone: +385 1 4569 358

Fax: +385 1 4569 324

www.uljppnm.vlada.hr  / ured@uljppnm.vlada.hr

  • Performs professional tasks related to the implementation of the policy on the promotion and protection of human rights, and, in particular, the rights of national minorities in the Republic of Croatia

Administrative Court of the Republic of Croatia

Frankopanska 16, 10 000 Zagreb

Phone: +385 1 4807 800

www.upravnisudrh.hr / kontakt@vusrh.pravosudje.hr

  • An administrative dispute can be initiated against the decision of the Ministry of the Interior (first instance procedure) on the asylum application before the competent administrative court (Zagreb, Osijek, Rijeka, Split); asylum-seekers who have no financial means are entitled to free legal aid in second-instance proceedings before the administrative court

Croatian Employment Service (HZZ)

Radnička cesta 1, 10000 Zagreb

Phone: +385 1 612 6000

Fax: +385 1 612 6038

www.hzz.hr / hzz@hzz.hr

 Addresses issues related to employment and unemployment


Ombudsperson of the Republic of Croatia

Trg hrvatskih velikana 6, 10 000 Zagreb

Phone: +385 1 4851 855; +385 1 4851 853

Fax: +385 1 6431 628

www.ombudsman.hr / info@ombudsman.hr

  • Promotes and protects human rights, freedoms and the rule of law, prevents discrimination and considers complaints related to the work of legal and natural persons; may make recommendations, opinions, suggestions and warnings to the bodies to which complaints are referred

Ombudsperson for Children

Teslina 10, 10 000 Zagreb

Phone: +385 1 4929 669; +385 1 4921 278

Fax: +385 1 4921 277

www.dijete.hr / info@dijete.hr

  • Examines violations of the rights of an individual child or a general phenomenon that endanger the rights and interests of children, and ensures the assistance of professional persons and institutions whose scope covers the protection, care, development and rights of children

Ombudsperson for Gender Equality

Preobraženska 4/1, 10 000 Zagreb

Phone: +385 1 4848 100

Fax: +385 1 4844 600

www.prs.hr / ravnopravnost@prs.hr

  • Deals with complaints related to discrimination based on gender, marital or family status and sexual orientation

Ombudsperson for persons with disabilities

Savska cesta 41, 10 000 Zagreb

Phone: +385 1 6102 170

Fax: +385 1 6177 901

www.posi.hr / ured@posi.hr

  • Monitors and promotes the rights of persons with disabilities based on the Constitution of the Republic of Croatia, international treaties and laws

Office of the United Nations High Commissioner for Refugees (UNHCR)

Radnička cesta 41/7, 10 000 Zagreb

Phone: +385 1 3713 555

Fax: +385 1 3713 484

www.unhcr.hr / hrvza@unhcr.org

  • Manages and coordinates international refugee protection operations and addresses refugee issues around the world, seeks to ensure the use of the right to asylum and finding safe haven in other countries, with the possibility of voluntary return home, local integration or resettlement to a third country; helps people without citizenship

International Organisation for Migration (IOM)

Ul. Franje Račkog 3, 10 000 Zagreb

Phone: +385 1 4816 774

Fax: +385 1 4816 879

www.iom.int / iomzagreb@iom.int

  • Deals with all aspects of modern migration (strategy and policy), and strives to find practical solutions to migrant issues; provides help regarding voluntary return of displaced persons or foreigners to their countries of origin
Migracije