Ministry of Interior (MUP)
Ulica grada Vukovara 33, 10 000 Zagreb
Phone: +385 1 6122 111
Fax: +385 1 6122 452
- Conducts administrative proceedings and performs tasks related to the asylum application procedure, the approval of permanent and long-term residence, and temporary residence. Provides information on the rights and obligations of persons who have been granted international protection and helps them to exercise their rights. Cooperates with other organisational units of this Ministry, governmental bodies, international and non-governmental organisations in the asylum procedure.
Ministry of Science, Education and Youth (MZOM)
Donje Svetice 38, 10 000 Zagreb
Phone: +385 1 4569 000
Fax: +385 1 4594 301
- Conducts educational and training workshops and provides interested asylum seekers and their children with conditions for preschool, elementary and secondary education and education in the country and abroad
Ministry of Health (MIZ)
Ksaver 200a, 10 000 Zagreb
Phone: +385 1 4607 555
Fax: +385 1 4677 076
www.zdravlje.hr / pitajtenas@miz.hr
- Implements the measures to protect and improve health and to treat and rehabilitate patients; provides medical and psychological assistance and care and appropriate rehabilitation treatment at the Reception Centre for Asylum Seekers
Ministry of Demography and Immigration
Savska cesta 66, 10 000 Zagreb
Phone: +385 1 555 7044
https://mdu.gov.hr/info@mdu.hr
Ministry of Labour, Pension System, Family and Social Policy
Ulica grada Vukovara 78, 10 000 Zagreb
Phone: +385 1 6106 835
Fax: +385 1 6109 638
https://mrosp.gov.hr/en/ info@mrms.hr
- Performs activities related to labour relations, collective agreements, occupational safety, pension insurance system, labour market, employment and unemployment rights
Ministry of Economy
Ulica grada Vukovara 78, 10 000 Zagreb
Radnička cesta 80, 10 000 Zagreb
Phone: 01/610 6111; 01/ 3717 111
https://gospodarstvo.gov.hr/naslovna/ javnost@mingor.hr
- Encourages entrepreneurial culture in society and the development of positive relations to lifelong learning in entrepreneurship for the growth and development of entrepreneurship and the increase in the rates of self-employment and employment
Ministry of Culture and Media
Runjaninova 2, 10 000 Zagreb
Phone: +385 1 4866 666
- Ensures conditions for inclusion and integration of asylum seekers and asylum holders into cultural and social life and encourages programs for cultural needs of Croatian people in other countries
Office for Human Rights and Rights of National Minorities of the Government of the Republic of Croatia (ULJPPNM VRH)
Mesnička 23, 10 000 Zagreb
Phone: +385 1 4569 358
Fax: +385 1 4569 324
www.uljppnm.vlada.hr / ured@uljppnm.vlada.hr
- Performs professional tasks related to the implementation of the policy on the promotion and protection of human rights, and, in particular, the rights of national minorities in the Republic of Croatia
High Administrative Court of the Republic of Croatia
Frankopanska 16, 10 000 Zagreb
Phone: +385 1 4807 800
https://sudovi.hr/hr/vusrh / kontakt@vusrh.pravosudje.hr
- An administrative dispute can be initiated against the decision of the Ministry of the Interior (first instance procedure) on the asylum application before the competent administrative court (Zagreb, Osijek, Rijeka, Split); asylum-seekers who have no financial means are entitled to free legal aid in second-instance proceedings before the administrative court
Croatian Employment Service (HZZ)
Savska cesta 64, 10000 Zagreb
Phone: +385 1 612 6000
Fax: +385 1 612 6038
- Addresses issues related to employment and unemployment
Croatian Pension Insurance Institute (HZMO)
A. Mihanovića 3, 10 000 Zagreb
Phone: 01/4595 011; 01/4595 022
Fax: 01/ 4595-063
www.mirovinsko.hr / www.mirovinsko.hr/hr/cesta-pitanja/444
Croatian Health Insurance Fund
Margaretska 3, 10000 Zagreb
Phone: +385 1 4806 333
Fax: +385 1 4812 606
Croatian Institute for Social Work
Ivana Dežmana Street 6, 10 000 Zagreb
Phone: +385 1 45 98 300
Central Register of Insured Persons (REGOS)
Gajeva Street br. 5, 10 000 Zagreb
Phone: +385 1 48 98 900
Fax: +385 1 48 98 903
https://regos.hr/ regos@regos.hr
Ministry of Finance, Tax Administration
Boškovićeva 5, 10 000 Zagreb
Phone: +385 1 48 09 000
Ombudsperson of the Republic of Croatia
Savska cesta 41/3, 10 000 Zagreb
Phone: +385 1 4851 855; +385 1 4851 853
Fax: +385 1 6431 628
www.ombudsman.hr / info@ombudsman.hr
- Promotes and protects human rights, freedoms and the rule of law, prevents discrimination and considers complaints related to the work of legal and natural persons; may make recommendations, opinions, suggestions and warnings to the bodies to which complaints are referred
Ombudsperson for Children
Teslina 10, 10 000 Zagreb
Phone: +385 1 4929 669; +385 1 4921 278
Fax: +385 1 4921 277
www.dijete.hr / info@dijete.hr
- Examines violations of the rights of an individual child or a general phenomenon that endanger the rights and interests of children, and ensures the assistance of professional persons and institutions whose scope covers the protection, care, development and rights of children
Ombudsperson for Gender Equality
Preobraženska 4/1, 10 000 Zagreb
Phone: +385 1 4848 100
Fax: +385 1 4844 600
www.prs.hr / ravnopravnost@prs.hr
- Deals with complaints related to discrimination based on gender, marital or family status and sexual orientation
Ombudsperson for persons with disabilities
Savska cesta 41, 10 000 Zagreb
Phone: +385 1 6102 170
Fax: +385 1 6177 901
- Monitors and promotes the rights of persons with disabilities based on the Constitution of the Republic of Croatia, international treaties and laws
Office of the United Nations High Commissioner for Refugees (UNHCR)
Radnička cesta 41/7, 10 000 Zagreb
Phone: +385 1 3713 555
Fax: +385 1 3713 484
www.unhcr.hr / hrvza@unhcr.org
- Manages and coordinates international refugee protection operations and addresses refugee issues around the world, seeks to ensure the use of the right to asylum and finding safe haven in other countries, with the possibility of voluntary return home, local integration or resettlement to a third country; helps people without citizenship
International Organisation for Migration (IOM)
Ul. Franje Račkog 3, 10 000 Zagreb
Phone: +385 1 4816 884
Fax: +385 1 4816 879
www.iom.int / iomzagreb@iom.int
- Deals with all aspects of modern migration (strategy and policy), and strives to find practical solutions to migrant issues; provides help regarding voluntary return of displaced persons or foreigners to their countries of origin
